Privacy & Cookie Policy

Last updated: 24/10/2024

At FlowerStore.co.uk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy & Cookie Policy

outlines how we collect, use, and protect your data when you visit our website or make a purchase.

Information We Collect

 

Personal Information

When you place an order or create an account, we may collect personal information including, but not limited to:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information

Non-Personal Information

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of visits

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing your orders and managing your account
  • Communicating with you regarding your order
  • Improving our website and services
  • Sending promotional materials (if you have opted in)
  • Responding to customer service inquiries

Cookies

What are Cookies?

Cookies are small data files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and providing us
with information about how our site is used.

Types of Cookies We Use

  • Essential Cookies:These cookies are necessary for the operation of our website and cannot be disabled.
  • Performance Cookies:These cookies collect information about how you use our site, helping us improve functionality.
  • Functional Cookies:These cookies remember your preferences and enhance your experience.
  • Targeting Cookies:These cookies may be set by third-party advertising networks to deliver ads relevant to you.

Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers to assist us in operating our website and conducting our business, subject to strict confidentiality agreements.

Privacy Policy for FlowerStore.co.uk SMS Marketing

At FlowerStore.co.uk, we respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we collect, use, and protect the information you provide when you sign up for our SMS marketing service.

1. Information We Collect When you opt-in to receive SMS notifications from FlowerStore.co.uk, we may collect the following information:

  • Your phone number
  • Any preferences or interests you share with us related to our products or services
  • Interaction data such as message delivery, open rates, and response actions

2. How We Use Your Information We will only use your information to:

  • Send you updates on your order status
  • Notify you of special promotions, offers, and discounts
  • Provide reminders about seasonal deals, product launches, or services
  • Improve our marketing efforts by understanding customer preferences

3. Opting Out You can opt out of receiving SMS messages from FlowerStore.co.uk at any time by replying with "STOP" to any of our messages. Once we receive your request, you will no longer receive SMS notifications from us.

4. Data Security We are committed to ensuring your information is secure. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or misuse.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for us to process your data

To exercise any of these rights, please contact us at cs@flowerstore.co.uk.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about our Privacy & Cookie Policy, please contact us at:

cs@flowerstore.co.uk


Thank you for choosing FlowerStore.co.uk!