Frequently Asked Questions

Flowerstore.co.uk makes sending flowers by post easy. We offer a selection of 6 arrangements to choose from, so picking the perfect bunch for any occasion is simple. Flowers are delivered as fresh stems in sturdy packaging through the letterbox.

Yes. All our blooms are sourced from trusted, best in class suppliers and freshly cut before being lovingly packaged at our Hampshire studio, ready for delivery.

Absolutely. We have a selection of printed cards to pick from. You can choose a personalised message of up to 100 characters which we will print inside the card and include in the package with your flowers.

The beauty of Flowerstore.co.uk is we offer six arrangements to pick from, so you’re not overwhelmed with choice. Our easy to use website makes it clear which bunches we think are best for each occasion, but ultimately, it’s up to you. To help make deciding even easier, we make recommendations of the arrangements that we think are best for occasions such as Birthday Flowers, Christmas Flowers, Valentines Flowers, Anniversary Flowers, New Baby Flowers and more.

We’re all about keeping things simple, so other than our 6 arrangements, we offer a range of greetings cards so you can send a personal message along with your flowers.

Choose a greetings card to send with your order and you’ll get the chance to send a message to the lucky recipient of the flowers. Simply follow our step-by-step process as you check out your order on our website. There’s a limit of 100 characters per message and you get to choose the style of type (font) your message is printed in.

Our packages are designed to fit through standard size UK letterboxes. The dimensions of the boxare as follows: 620mm x 180mm x 40mm

All our flowers arrive as stems in bud in a recyclable cardboard box that fits through standard size UK letterboxes. Your flower stems will be laid flat inside the box and protected to keep them safe during transit. A sachet of liquid feed will be included, along with instructions on how to best arrange your bloom. Simply snip the bottom 2cm off the stems and place them in your favourite vase to display.

We select our blooms to include the best cut flowers with the longest life span. But much depends on the type of flower and the time of year. As your flowers will arrive in bud, you can expect to enjoy seeing them transform into full blooms for up to 2 weeks. Ensuring they have plenty of water and ideally a bright, warm spot in your home will help them last longer.

It’s natural for flowers to lose a little of their sparkle during transit. But by following the instructions provided, they will return to their best within a few hours.

It’s always best to keep flowers out of the reach of cats and dogs, as some varieties can be dangerous for pets if eaten.

test

The simplest way to order from Flowerstore.co.uk is through our website. Just follow the instructions on the site.

If you need a refund, we will process your request as quickly as we can. The due amount will show up in your account within 3 to 5 working days, depending on your bank. To action your refund, please email our team at cs@flowerstore.co.uk being sure to include your name and order number in your message.

It’s likely that we will offer discount codes from time to time. The best way to find out about these first is to follow us on Facebook or Instagram, look out for our ads, or regularly visit our website for news about our exclusive offers.

Please ensure your order is completed by 4pm the day before you want your flowers to arrive. As we use Royal Mail, no deliveries are made on Sundays. Orders placed Monday-Friday, 97% Next Day Delivery Success rate, via Royal Mail. Next Day Delivery is not guaranteed.

The fastest way to cancel your order is to email at cs@flowerstore.co.uk

Yes. The best way to change your order is to email at cs@flowerstore.co.uk

Simply click the order link in your confirmation email for the latest on the status of your order.

Very much so. We take site security very seriously and you can expect the highest standards of safety when you use our site. Our checkout process is powered by PayPal, the number one online payment engine.

No. As a business that’s registered under the Data Protection Act 1998, we will not sell any private data to any other businesses.

We deliver across the UK and Northern Ireland mainland, as well as islands and highlands. There are certain areas we cannot deliver to because we cannot guarantee the flowers will arrive in the best condition. These are:

AB30 - 39, 41 - 45, 51 - 56

HS1, 3 - 9

IV21 - 28, 40 - 49, 51 - 56

KA27, 28, KW1 - 3, 5 - 15

KW16 Stromness Town only

PA20 (0&9)

PA28 - 38, 41 - 49, 76, 77

PH15, 17 - 26, 31 - 40, 49, 50

ZE1

HS2

IM, JE

PA60 - 75, 78

ZE2, 3

KW16 - non Town

KW17

PH30, 41 - 44

We always do our best to meet stated delivery dates, but cannot totally guarantee it, as the flowers are delivered using Royal Mail, and sometimes delays occur that are beyond our control. Orders placed Monday-Friday, 97% Next Day Delivery Success rate, via Royal Mail. Next Day Delivery is not guaranteed.

As our flowers are delivered by Royal Mail, we are unable to offer Monday deliveries.

Please refer to your confirmation email to ensure the delivery information on it is correct. If not,
please contact us as soon as possible. You can email us at cs@flowerstore.co.uk

If your box arrives damaged or with something missing, please take photos of your flowers and email us at cs@flowerstore.co.uk If we are at fault, we will endeavour to replace your order or supply a refund.