We’d Love To Hear From You

Unlike some companies who make you trawl through loads of webpages to find their contact details, we positively welcome all kinds of messages from and interactions with our customers. So please use the contact form to tell us what you think, make a suggestion, ask us a question – whatever. Our friendly team is always happy to help and will always try and get back to you within 24 hours.

Customer Support and Enquiries

If you need help with an order, delivery question or product enquiry, our UK customer support team is here to assist.

We aim to respond to all enquiries as quickly as possible during business hours.

Order Support

Please include your:

  • Order number
  • Full name
  • Delivery postcode

This helps us resolve your query faster.

For urgent delivery issues, contact us as soon as possible so we can review the order status with the courier.

Delivery Questions

If you are contacting us about a delivery:

  • Confirm the delivery date
  • Provide the recipient’s postcode
  • Let us know if a delivery attempt was made

We work with trusted UK delivery partners and will investigate any delays or issues promptly.

Returns and Quality Concerns

If you have concerns about your flowers, contact us within 24 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the product
  • A brief description of the issue

Our team will review your case and respond with the next steps.

We aim to respond to all emails within one working day.

  • Email Us

    If you don’t like filling in forms, you can send an email to our customer services team at cs@flowerstore.co.uk

    Send Us A Letter

    As a letterbox flower delivery company, we love receiving messages through the post. Our address is:

  • 64 St John's road, edinburgh, eh12 8at, uk
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